You can confirm that your modem’s Internet connection is being passed through to your Wall-to-Wall WiFi hub via Ethernet cable. If the page does load (indicating that your Rogers modem is functioning normally), Or call 1 855 381-7839 to speak with technical support. Go to /contactus, and select the Technical Support tab to see our 24/7 technical support options. If the page doesn’t load, your connectivity problem is probably due to your Rogers Internet connection. Open up a web browser, enter a URL (e.g.
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Plug an Ethernet cable into a free LAN or WAN port on your Rogers modem and your computer.If none of the above steps solved the connectivity issue, try verifying that your Rogers modem is connected to the Internet: If you see the red LED on your hub and beacon(s) and the “Internet Connection Issue” message on the eero app’s home screen, jump ahead to Step 3 or 4 below.Įnsure that WiFi is switched enabled on all of your devices and that they are each connected to your Wall-to-Wall WiFi network.įollow the steps below to diagnose your network connectivity problem: If disconnected, the home screen will report, “Internet Connection Issue.”.If connected, the eero app home screen will report, “Everything looks good.”.The eero app will also tell you when your Wall-to-Wall WiFi system is connected to the Internet. Learn more about what the colours of the LED light on your eero mean.
īut a red LED indicates that your eero doesn’t have an Internet connection or that your Internet service is down.
If everything is running correctly and eero Wall-to-Wall WiFi is connected to the Internet, your eero’s light will be solid white. Did you know? The colour of the LED light status light on your eero can tell you a lot…